Please read these Terms & Conditions carefully before using Fokas On You Hire ABN 46744843281.
- “FOYH” (“we”, “our”, “us”) means Fokas On You Hire trading as Fokas On You Hire (ABN 46 744 843 281) or any person acting on behalf of and with the authority of FOYH.
- “Client” (“renter”, “customer”, “you” or “your”) means the Client or any person acting on behalf of and with the authority of the Client and/or the ‘cardholder’. The ‘cardholder’ (being the person that either books the Garment or pays for the Garment) is incorporated into definition of the Client (and is considered as the Client in addition to the person that wears the Garment) regardless of whether they are wearing the Garment.
- “Garment” means all Garments (including any fashion accessories e.g. dresses) supplied on hire by FOYH to the Client in accordance with these Terms.
- “Hire Period” means the period that the Client booked the Garment for – starting from the day the Garment is picked up by the Client from FOYH, to the day the Garment is to be returned in person back to FOYH.
- “Hire Fee” (“hire price”, “price”) means the cost of the hire of the Garment inclusive of GST as agreed between FOYH and the Client.
01 BOOKINGS & PAYMENTS
1.1 Fokas On You Hire (“FOYH”) do not reserve any garment/s unless the hire fee has been paid in advance.
1.2 The client agrees to supply primary photo identification. Clients personal sensitive data is securely saved.
1.3 The hire price is calculated according to the hire period chosen by the client and is inclusive of Goods and Services Tax (“GST”)
1.4 The prices of products, services and delivery may change at any time and are subject to availability.
1.5 As the client you are required to register an account in order to book a hire with truthful contact and demographic information.
2.1 Once a hire fee has been paid it is strictly non-refundable
2.2 Clients are given a 12-hour cancellation period beginning from the time of purchase where an exchange or credit is offered (excluding shipping fees). All fees are final.
2.3 For any reason including, without limitation, the garment does not fit, look good, client change of mind, or cancellation of event, Fokas On You.Hire cannot offer refunds
3.1 FOYH will not be held liable for any loss or damage or late delivery by Australia Post. No refunds or store credits apply. The responsibility is solely on Australia post
3.2 It is the client's responsibility to ensure the parcel can be delivered to the nominated address. The client is not entitled to any compensation from LMA of any nature for any loss, damage or delay.
3.3 It is the client's responsibility to place the garment/s in the return express satchel provided and lodge to an Australian Post office within the hire return period. Should a weekend hire garment/s be sent any later than the following Monday 12pm, late fee/s of $20 per day will be charged. In the event, FOYH loses an order due to the delay, FOYH reserves the right to charge additional hiring fees. If the garment has not been delivered by Wednesday, the client is liable for the next weekends hire. Client's have two weeks to pay the fees before they are handed to a debt collector. Recovery fees will be at the client's expense.
3.4 A client who loses or steals an item will be charged the garment's RRP to ensure the item can be replaced. The client accepts full responsibility for the safekeeping of the apparel.
3.5 Shipping satchels are to be only lodged over an Australia Post counter, with the client’s signature on the front
3.6 Client must factor the time required for a Rural Location. Fokas On You.Hire will not be liable for any refund if expected delivery is not met.
3.7 The client is liable to tell FOYH when their event is... To ensure you receive your dress the day before your event.
4.1 All garments hired for the weekend must be returned by the following Monday 11:59pm midnight (immediately following the hire period), if not agreed otherwise with Fokas On You Hire. If this not completed, a late fee/s of $20 per day will be charged.
4.2 Clients receiving their garments via Express Return Postage are to post before 5:00PM Monday (immediately following the hire period).
4.3 Week day hires must be be returned the next day following the event 4pm, if this is not completed, a late fee/s of $20 per day will be charged.
4.4 Clients receiving their garments for an event during the week via Express Return Postage must post before 5:00PM the following day (immediately following the hire period).
4.5 Fokas On You. Hire reserves the right to charge the client the following weekend hire if the garment isn’t posted back by 5pm Monday (immediately following the hire period) or if the garment isn’t dropped off later than 2 days following the event.
4.6 In the event Fokas On You. Hire loses an order due to the delay, Fokas On You. Hire reserves the right to charge additional hiring fees
4.7 Any stains, marks or pulls that have been made on the dress must be shown/told to FOYH prior to returning the dress.
05 GARMENT CARE
5.1 The client accepts full responsibility for the safekeeping of the apparel.
5.2 Fokas On You Hire reserves the right to charge the client for any damages, including, but not limited to payment for repairs or additional cleaning fees.
5.3 Basic cleaning is inclusive in the hiring price, and therefore the client must not attempt to clean the garment.
5.4 A client who loses or steals an item will be charged the garment's RRP to ensure the item can be replaced. The client accepts full responsibility for the safekeeping of the apparel.
6.1 It is expected that all garments are returned in the condition that they were received by Fokas On You Hire.
6.2 If a Garment is returned with any minor damages, staining or soiling, the client agrees to pay for the repair (in addition to the hire price). The price will be determined in good faith by Fokas On You Hire in conjunction with FOYH seamstress and/or dry-cleaning provider.
6.3 If the garment is returned with major damages, either beyond repair or ruined determined at the discretion of Fokas On You Hire, the client agrees to pay the full “Recommended Retail Price” of the garment within 14 days of it being returned.
7.1 Garments are hired out in worn condition. If the customer disputes any product hired or service supplied by “FOYH”, the customer must notify Fokas On You Hire with their reasons in writing immediately after delivery or collection.
7.2 The customer loses any right to dispute the quality of the product or service after this time period or wear.
08 CLIENT RESPONSIBILITIES
8.1 The client shall immediately notify Fokas On You Hire of any damage to the garment that occurs during the hire period
8.2 The client shall keep the garment in their own possession and control and shall not assign the hire over to someone else
8.3 The client shall not alter or make any additions to the garment or in any other manner interfere with the garment
09 COLLECTION OF FEES OWED
9.1 Fokas On You Hire reserves the right to pass on an invoice documenting all fees owed to “FOYH” to a collection company to pursue you for collection, including without limitation, lawyer and collection fees if the client does not cooperate and pay the fees owed to us when due.
10.1 Fokas On You Hire reserves the right to amend the Terms and Conditions at any time and without notice to you